Last updated: April 22, 2025
At Craftopedia, we strive to ensure complete satisfaction with our services. This Refund Policy outlines our procedures and guidelines regarding refunds for subscriptions to our SaaS products.
We offer the following refund options for our subscription services:
We offer a 30-day money-back guarantee for all new premium subscriptions. If you are not satisfied with our service within the first 30 days of your subscription, you may request a full refund.
For annual subscription plans canceled after the initial 30-day period, we may provide a pro-rated refund for the unused portion of your subscription at our discretion.
For monthly subscription plans, refunds are generally not provided for partial months or after the 30-day money-back guarantee period has expired. When you cancel a monthly subscription, you will continue to have access to the service until the end of your current billing cycle, at which point your subscription will terminate and you will no longer be charged.
Certain items are non-refundable:
To request a refund, please contact us through our form. Please include the following information in your refund request:
Refund requests are typically processed within 5-10 business days. Once approved, refunds will be credited back to the original payment method used for the purchase. Depending on your payment provider, it may take an additional 5-10 business days for the refunded amount to appear in your account.
We understand that exceptional circumstances can occur. If you believe you are entitled to a refund outside of our standard policy due to exceptional circumstances, please contact our customer support team, and we will review your case individually.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We encourage customers to regularly check this policy for any changes.
If you have any questions about our Refund Policy, please contact us